The piece arrived and the size didn't fit? Or for some reason you didn't like how the piece looked on you?
It's okay, it happens <3
To carry out the exchange or return of your order is super easy... Our returns are made by the Kangu platform, so follow the instructions for Reverse Logistics, here we go:
- Contact [email protected] and explain to us the reason for the exchange (or return), the product you purchased and for which you would like to exchange (insert the subject "TROCA - nº do pedido");
- Pack your order as it came to you;
- After that, wait and we will send you an e-mail with instructions and the label for carrying out the reverse logistics;
- ATTENTION: The product must be posted within 5Â days after receiving the instructions and label;
- Take it to the Kangu spot we've chosen for you and just relax.
In case of return: you can get your money back or keep "credit" for your next purchase :)Â
For either exchange or money refund, you have up to 7 days to make the request, after receiving the product.
- Exchanges must be requested within 7 days of receiving the product.
- The product must be labeled and in good condition.
With a lot of love,
Allegro.br.
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